Warranty

 warranty

Mustang Wear is committed to producing quality safety boots for our customers. With the latest German DESMA technology and a factory with 27 years of experience, we are proud of the quality that goes into each pair of Mustang Safety Boots. All work boots will be exposed to scrapes and scratches, but should they suffer from any manufacture defects within the first six months, we will have them fixed.

 

This warranty is valid from the date of purchase and lasts for six months. Return the boots with your receipt to the place of purchase within 6 months and the footwear will be returned to Mustang Wear for inspection. If the footwear in mention is defective they will be repaired, changed or returned where possible.

 

This six month warranty covers defective workmanship and/or materials when used under indicated working conditions for only footwear uppers and outsoles (rubber, TPU and PU). However, due to the nature of safety boots, tiny spots on uppers and small bubbles in soles are considered as acceptable under industrial standard and are excluded from this warranty.

 

Boots coming with warranty cannot be excluded under the Australian Consumer Law. This warranty does not limit consumers statutory rights and this warranty does not exempt buyers other obligations as regulated by the place of purchase. We are committed to protect our customers’ interests but do not accept attempts to take advantage of this warranty and intend to swap worn boots for a new pair. With saying that, scenarios below are not covered by this warranty:

 

  • Normal wear and tear
  • Intentional damage
  • Fit issues
  • Inappropriate usage beyond allowed scopes
  • Warranty expires

 

We are confident that our retailers will follow this warranty to look after you wherever it is required, but should you have any difficulties in claiming for your rights in this regard, please feel free to Contact  Us.